What do you understand by having a great customer experience (CX) in your company?
Vertika Nigam
4 replies
A lot of companies and professionals seem to confuse this term with customer service or customer support.
But those who know the real meaning, they just know.
Let's see what your thoughts are on this. I'm trying to find ways I can remove this confusion completely. Go ahead!
Replies
Nataliya Trotsenko@natalie_trotsenko
Absolutely! Customer service is a key part of CX, but it's just one touchpoint. A great CX encompasses the entire customer journey, from initial brand awareness to post-purchase interactions. It's about building relationships, exceeding expectations, and ensuring every interaction is smooth and positive. When customers feel valued and understood at every step, that's true CX magic!
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@natalie_trotsenko Right, CX is about the whole customer journey - from whatever starting point, leading to the website, each interaction on the website, entering into different funnels, buying, post purchase interactions and even referring this solution to others in their network.
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